Dear Customer Service, My name is xxx xxxx, account

[Three_Niall]

Hey @Konrad_11640 , I have edited your post and removed the personal information as this would be a public post however reply here with your query and we'll be happy to help however for security please don't include your private information.

[Konrad_11640 · Accepted solution]

Hello,

Thank you for your message.

Just to clarify – I was misled by the salesperson, who assured me that the cheaper plan was identical apart from the price. I later found out this wasn’t true, which caused some unnecessary confusion.

That said, I received an email today confirming that the promotional offer has been applied. If it’s now active on my account, I’m satisfied and appreciate the resolution.

Kind regards