Hi there! To have the date your direct debit comes out, you'll need to call our Customer Care Centre by dialing 1913 and an agent will be able to assist you further.
I'd like to check this further, @San. Drop me a PM with your full name, mobile number, address and date of birth. I'll be able to access the account and help get this sorted for you.
If you click my signature you will get an option called ''Send this user a Private Message''. When you have this selected please send me on the details requested.