@SaraW Hi there, I'll happily take a look at this for you. Tell me, have you checked your usage on My3 for the period in question? Is it showing there that you exceeded your limit? Let me know and we'll go from there 👍
@SaraW Can you view the bills on My3? Pop me a PM with your phone number, full name, address and date of birth and I'll take a look for you 👌