Anyone else experience huge data charges while visiting Monaco? I took a day trip from Nice & I have been charged 10 times my regular bill. I did not realise that I was leaving the EU which was my bad (2 years of no travel and I didn’t cop as just hopped on a bus up the road!!) & that the charges would be so high, but I was not given an opportunity to turn it off. I got a message when I arrived in Monaco at 11:57 outlining the rates, then got message at 11:58 stating I had gone over my plan and that my services had been suspended. I did not even get an opportunity to turn off my roaming & in the space of that minute got charged 10times my normal bill. My internet got cut off then at 11:58 and when I returned to Ireland contacted the 3 support team, having spoken to 3/4 agents they could not get my internet back on so I went nearly 2 weeks without service until I got into a store where they managed to resolve.
Now as I have refused to pay the 10 times my regular phone bill my phone has been suspended, not even able to make calls to the customer care number. Going around in circles on the chat with different people each time & they cannot arrange a callback for me.
Have never missed paying a bill before and continued to pay my regular bill…..just not this charge which I am disputing. Each time you try talk to somebody it is a different person. Can one person not just take ownership of my query? I am not sure how this is good customer service & how you can charge anyone 10times their regular bill?
