Getting charged for data roaming in US

[Add_35492]

Hi,

I’m currently in the US and I purchased Roaming Day Pass 1 add on, which should give me 1Gb data allowance per day, however, I received the text message below after enabling data roaming in my phone’s settings.

“From Three: You've reached 90 % of your defined credit limit 75. Call customer care for more information or to make a payment.”

Taking a look at my usage details on My3, I see that I was charged 24 EUR for approximately 5-6 MB of data. It looks like the add on was never activated even though I can see it in my current account plan. Can anyone help?

Thanks

[Three_Niall]

Hey @Add_35492  , Welcome to the 3Community 🙂

I'd love to look into this further but I will need to check the account to see what has happened, pop through to me here on PM along with your full name, mobile number, address and date of birth and I can check this for you.

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