@maeve48 Hi there 👋 I'm happy to help you with this here. When you say cancel your direct debit, do you mean changing the method by which you pay your bills or cancelling your Billpay account completely? Let me know and we'll go from there 👍
@maeve48 No problem at all, happy to help 😀 Do you want to cancel the account and number completely or move the number to one of our new Prepay plans, take a look here 👉 click here? Have you had a look at the other Bill pay plans that are available 👉 click here, would one of those suit you better than your current one? Pop me a PM with your phone number, full name, address and date of birth so I can access your account and take a look for you 👌