Hotspot with new Three plan not working

[Jonathan_18152]

Has anyone had this issue?

Ever since switching to a new Three plan (unlimited pre pay) I've not been able to use a hotspot on my iPhone. I tap 'enable personal hotspot' and a pop up says 'To enable personal hotspot on this account, contact 3 Ireland'. 

So obviously I contact 3 support and they are extremely unhelpful. Telling me I have to contact Apple and that they can't help with phone issues. I explained that my phone and Apple support pages are literally telling me to go to my provider, and he said 'I understand sir but you need to contact Apple or go on Google or Youtube to find an answer'... there was a lot of back and forth as I tried to reason with the support agent, but he just kept saying he can't help even though my phone is prompting me to contact 3.

Insane. Anyway, hoping someone knows a way around this?

[Vineeth_1987]

Can you help with android settings too? 

[Oleh_Pavlenko]

No, sorry 

[Patrickward92]

Legend, thank you.

[Romanp03]

This is the solution, no help from online support. No to their fault. I understand it’s a feature belonging to the device and not an add on by three, however I feel like there needs to be a “recommended settings” page so aid users with this issue, it’s taken over an hour to find this solution- a simple solution that an network your size should have the capability of testing and verifying. 

[Luan_13437]

I went to mobile service, clicked on the SIM settings, then network selection, turned off the automatic selection, left it off, turned off the line then turned it on, then I restarted the phone and it has worked