House move Unsuccessful due to no coverage

[Karen_88283]

Hello...

I have been recently been planning a house move. I contacted 3 (on three occasions) to organize house move and ensure I had service at the new location. I was told by three agents that I would get 4g in my new location (was getting 5g in old location) I was happy with this reply and went ahead with the move to new house. Organized the install at new house only to be told by technician that I would get no service in this area whatsoever. Technician left notes to advice tech support of the same. I rang 3 to ask what my options are now, as I was told I would get a 4G service in my new area.  I'm told I have no way out of contract other than paying 780eiro to end my contract. Can anyone advise or has anyone been in a similar situation? Thanks. 

[Three_Niall]

Hey @Karen_88283  , Welcome to the 3Community 🙂

I'd love to check the account further to see what is going on and to try and resolve this for you. Pop through to me here on PM along with your broadband number, full name, full address and date of birth so I can check the account after validation. 

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