I’m getting the oops no customer or subscription message

[Owen_Janes]

I’m getting the oops no customer or subscription message when logging into my account

[LauraH]

@Owen_Janes Hi there, welcome to 3Community, it's great to have you 👋 Let's take a look at this for you. Tell me, have you been able to access My3 previously? Do you see this on the app and web? The more info I have the better so let me know 😀

[Owen_Janes]

I’m not sure I’ve tried to log in since I started this bill pay plan, I can successfully log in but my bill pay account isn’t showing up sadly

the app is not working for me either

thanks in advance for the help

[LauraH]

@Owen_Janes Ok, thanks for letting me know, we may need to update your profile. Pop me a PM with your details - phone number, full name, address and date of birth and we'll take it from there.