And then following the instructions to do an on device transfer from a physical SIM to an eSIM and all of a sudden that phone number is not accessible, nor are any of the second factor authentications that that phone number facilitates. Imagine not being able to access your bank app, government accounts, work accounts, your health insurance or car insurance,, your kids school accounts. It’s al tied to that phone number and it’s been inaccessible for over four days.
Now imagine you’ve contacted Support who suggested they would SMS you at that number to verify your identity!
This is what is happening to me right now and it is fairly traumatic. I have been trying to contact every support team. I can at three to get a resolution and it is not progressing.
I don’t know what to do next, but potentially an executive escalation and may be bringing in some regulators for assistance, I think the EU might have some consumer protection for this sort of thing
