My MY3 account does not work!

[Max_00936]

Hello,

First of all, I was onto 3 business teams on the phone and they could not fix the issue on the phone so opened an issue on 10/1/22 reference code REQ-103068. I was told to contact your business chat team after 5 days which I did and after chatting to the team for over 2 hours they still did not get to the end of my issue and then I lost connection. 

The issue firstly was I could not register my mobile number to create my3 account. I can now sign in but there are no options to click anything as it's just a blank profile. I need a profile so I can see my bills etc. 

Is there someone who can help me with this and give me an answer? 

Thanks,

Max

[Three_Deborah]

@Max_00936 Hello there, I've come across something like this recently and the solution is to add your number to your ThreeID profile under "my account" and "add account". For extra instructions have a look at our blog 

All about: Three ID 

When you log in you should be asked to do this. Can you tell me have you tried this on both the app and desktop version?