Néed to pay bill with new card no option

[LauraH]

@San Hello there 👋 Let me help you out here. When you're on the payment screen what options do you have? Are you using the app or desktop? Let me know and we'll go from there 😃

[San]

They told me everything was update and I got charged an extra 10 euro for return direct debit. I even said it to the guy that I wanted to pay it any he said it was up to date and then charged me an extra 10 euro without knowing

[LauraH]

@San What date did you speak to someone about updating your details? And what date was your bill due? This may not have been set up in time. I'm happy to take a look for you, send me a PM with your phone number along with your full name, address and date of birth so I can access your account 👍