Never received a bill and prevented from moving

[Robert_37981]

I have never received a bill from you since I signed up years ago. I have no account details and have been effectively prevented from moving to another network. I cannot provide an account number, as I have no access to one, not on your website,  app or emails, as you have never provided me with a bill by email or otherwise. 

Please rectify this issue, I have been receiving bills from you, and they have been increasing, yet I cannot move my account. I want to move to another provider. 

Please provide me with a copy if every bill since my account was opened with you. 

[Robert_37981]

 

[Three_Niall]

Hey @Robert_37981, Welcome to the 3Community 🙂

Sorry to hear that this is happening to you, it looks like you might not have the permissions to access My3, however, I would recommend contacting our Care team on 1913 or our web messaging team here who will be able to get you back up and running with setting up your My3 account and the team will also be able to with the account number that is attached to the phone number.