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Peter_C
Investigator

No Active Customer or Subscriptions were Found

Hi I’m trying to login into my account to pay a bill but this error message is appearing and I also can’t login into the my 3 app. 

3 REPLIES 3
Three_Stacey
3 Community Admin

Hi @Peter_C are you still having difficulties logging in to your My3 account? If you are can you let me know what error message you are seeing so I can investigate this for you.

 

 Hi Stacy this is the error message

4A6D3C98-CB89-4CEA-A580-C4D79F646C0D.png

Thanks, @Peter_C I see that another member of the team has responded to your PM. If you reply to the PM we'll help you get this sorted 😊