@DanVaughan Hi Dan, welcome to the 3Community. From the sounds of it what has happened is when you switched from prepay to bill pay it didn't update your My3 account & it's still looking for your old prepay account. Can I get you to PM me your number along with your address & date of birth for the validation of your account & I'll get this sorted for you.
As you're new to the Community you'll need to increase your rank to send PMs. You can increase your rank by commenting on posts, creating new posts, kudos or liking comments. Once you rank up you'll get a message to notify you & you'll need to log out & back into the Community & you'll be able to PM us directly.
