Refund the money

[Kherlen_04162]

Hello.

Today i have topped up my account with 20€. But I didn’t know that my account has scheduled topping up and it was deducted 40€ from my bank account.

I would like to refund 20€. I hope you solve my problem. 
Thank you. 

[Three_Stacey]

Hi @Kherlen_04162 👋 Welcome to 3Community.

I'd love to help you with this or have you already reached out to one of our customer care teams?

[Kherlen_04162]

Hello,

Yeah i kept in touch with one your staffs. But he said I can’t refund my money but I can top up again without payment after this month. Is it right? But i want to refund my money now actually. 
How can i solve this?

[Three_Stacey]

@Kherlen_04162 Yes that's correct, as the top up has already been applied to your account it can't be refunded. As care offered to activate your plan for you next month, I'd be more than happy to honour that, you'll just need to contact us when your current plan expires.

As us mods are only available Monday - Friday it may be easier to contact one of our care teams when the time comes as they are available 7 days a week. 

[Kherlen_04162]

Hi dear,

I would like to activate my next month’s plan. And as i said, I’ve already topped up. Can you activate my plan for this month? 
thanks very much.

[Three_Stacey]

We can definitely help you with this @Kherlen_04162  I just need you to pop us a PM with your name, number, full address and date of birth so that we can pull up your account. 

[Kherlen_04162]

I just sent you my details. Please check your PM. Thank you