Switching from Billpay to Prepay after plan has expired

[OrlaA]

Hi,

My Billpay has expired on 28th December 2022 but I have got charged for the month of January 2023. 
I am currently in Australia and will be for the next 12 months but I would still like to keep my Irish number. 
I am trying to cancel my three Billpay and switch to prepay but I cannot ring three as I am out of the country. Can I do this online or do three have an email address? 
Thanks! 

[Three_Stacey]

Hi @OrlaA and welcome to 3Community. The easiest way to get your number moved from Bill pay to Prepay would be to contact our messaging team. The team is available from 7 am to midnight every day to get in contact with them click here.

[OrlaA]

Hi Stacey,

Thank you for your reply.
It won't allow me to send a message to 3community for some reason.
Is there another way?

Thanks,

Orla

[Three_Stacey]

Hi @OrlaA that's weird, are you getting an error when you click on Message us? Do you have pop-ups enabled? It'll need to be to allow the dialogue box to pop once you click Message us.