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Texts about reach credit limit

Add_07618
Newbie

Texts about reach credit limit

Hi, I have received several texts about reaching my credit limit and that I’m going to be charged €450 +. I’m currently in in Israel for a few days, I turned off mobile data and roaming etc  before I got on the plane in Dublin and I have only used the hotels WiFi. Can someone explain what is going on with my account? 

1 REPLY 1
Three_Deborah
3 Mod Retired

@Add_07618 Hi there, I know that some months ago that some customers received SMS alerts like this in error. The only way to be 100% sure is to double-check. I know that @Add_09834 has received similar text alerts and is concerned that they are not from Three. 

 

So when you get a chance would you mind sending me your details in PM? ( full name, number, address and date of birth)

 

You might have to log out and back in again to be able to send a PM to me.