There is no internet on the €20 tariff plan.

[Alina_14417]

Hello, we topped up the balance through the website, the funds were withdrawn from the card, a message also appeared in the top-up history, but the message did not come to the phone and there is no Internet on the SIM card today, can I reset the payment receipt? I need a help.

[Three_Niall]

Hey @Alina_14417, We are aware that some Three prepay customers experienced issues with call, SMS, and data services on Sunday. The issue has now been fully resolved, and we apologize for any inconvenience this may have caused. If you're still unable to use services as normal, please restart your device, and your service should resume. We can confirm that no customer will lose credit due to this issue, and Three is working to ensure that any impacted customers are credited appropriately in the coming days.