Top UP - Debited Twice

[Raphael_08416]

Hi, how are you?, I'm having a problem and I can't find a solution, last month my plan was about to expire, 2 days before I accidentally did the TOP UP 2x, 20 euros each totaling 40 euros, my plan costs 20 euros, I should have 20 euros in balance but I have 0, my plan was charged twice, I already got my card bill and the 40 euros were debited.

[Three_James]

Hi Raphael 👋 I've just replied to your PM and will continue helping you from there. 👍

[David_30030]

Hi, I bought an eSIM and accidentally did a TOP UP, so I paid 40 euros. How can I get a refund? Or to consider the TOP UP as a credit for the next month? 

[Three_Stacey]

Welcome to 3Community @David_30030, top ups are non-refundable, but if you pop me a PM with your name, number, full address and date of birth, I'd be happy to take a look at your account and see what we can do.