Trying to buy billpay phone for wife

[jayjay]

Hi There,

I am a bill pay customer trying to move my wife from Three prepay to billpay online. The order will not go through as when I try to port her number to billpay there is no option to choose 'Three' as the port in network. The pin verify works fine. I am fully logged in and the phone bundle shows in my basket.

Any help would be greatly appreciated!

Thanks,

Jayjay

[Three_Deborah]

@jayjay Let's try a different approach on this 😊 Other members on the Community selected another network and it went through successfully. Can you give it a shot?