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Unable to login to app after i switch my plan

Neaar3
Investigator

Unable to login to app after i switch my plan

Hi! 

 

I switched from prepay to bill pay because I wanted to add a wifi plan and my wife's number, and pay everything together, but after I did that, I no longer have access to my three app.

Every time I try to log in using my app, it shows me this message on login:

 

Continue registering

To finish registering,  link your mobile or broadband number to your My3 account. 

 

Hitting login just loops back to the initial login landing page in the app.
I think I have 2 years with that account, and I have always used it without any problems. 

 

I hope to solve this quickly because I want to check my three account and confirm a few things before paying my first monthly three bill. 

 

Kindly,

Iago

1 REPLY 1
Three_Niall
3 Community Admin

Hey @Neaar3 , thanks for posting here. Can you try continuing to register the number or are you being looped back when you attempt to register your number?