Unable to login to app after i switch my plan

[Neaar3]

Hi! 

I switched from prepay to bill pay because I wanted to add a wifi plan and my wife's number, and pay everything together, but after I did that, I no longer have access to my three app.

Every time I try to log in using my app, it shows me this message on login:

Continue registering

To finish registering,  link your mobile or broadband number to your My3 account. 

Hitting login just loops back to the initial login landing page in the app.
I think I have 2 years with that account, and I have always used it without any problems. 

I hope to solve this quickly because I want to check my three account and confirm a few things before paying my first monthly three bill. 

Kindly,

Iago

[Three_Niall]

Hey @Neaar3 , thanks for posting here. Can you try continuing to register the number or are you being looped back when you attempt to register your number?

[Neaar3]

Hi @Three_Niall, thanks for your fast reply!

i did try, but it just loops back to login as soon as i click to confirm, so it just don't move forward.

I will wait for your reply! Cheers

[Three_Niall]

Hey @Neaar3 , that's strange but I'd love to look at the account to see what has happened, can you pop through to me here on PM along with your full name, mobile number, address and date of birth and I can check this here for you.