Want to move from bill pay to prepay in foreign country

[Add_23590]

Hi ,

My contract just ended and I’m trying to move from bill pay to prepay. I’m trying to use to online message box but it won’t let me send the message as it keeps saying I have to resolve my last conversation but it also won’t let me do that. I’m just wondering how I cancel my bill and change to prepay thank you.

[Three_Shane1]

@Add_23590 Hi there & welcome to the 3Community. Are you having trouble with the messaging service via your My3 account or through our website at the following link? To switch your account to prepay you'll need to speak with an agent via our chat service or by calling our care team on 083 33 33 333.