When do i get my deposit back?

[Add_01936]

Hello, i signed my contract with three in may 2021. I had to pay in a deposit of i think 300 euro which i was told I was going to get back within 6 months. Here we are 9 months later and still nothing, any ideas when this should be given back?

Thanks

[Justine_34509]

I’m also due to get deposit back and I won’t be waiting months like other customers I don’t know why 3 are withholding deposits its a breach of contract 

[Three_Stacey]

Hi @Justine_34509 welcome to 3Community.

Are you waiting on your deposit? I'd be happy to take a look at this for you, how long has it been since your 6th bill payment?

[Justine_34509]

Last week my 6th bill was took from my account

[Three_James]

Thanks for that, Justine. I'd like to check this out further. Drop me a PM with your full name, mobile number, full home address including county and your date of birth. I'll be able to view the account details then and advise further. 

[Justine_34509]

Deposit has been credited to my account which isnt what i asked for, states no where in my contract that this is how its refunded, can somebody get back to me about getting this refunded back to my card, 3 are quick enough to take deposit and money for bills but won’t give back deposit when it’s due, you have also took my next bill from the amount which isnt due until August!!! Somebody please get back to me before I take this to the small claims court as this is a breach in contract! 

[Three_Stacey]

Hi @Justine_34509 I've just replied to your PM.  If you have any questions let me know.