Where is my credit going?

[Christine2]

Hi, I need help please.
I am on €30 prepay plan with supposedly unlimited data but despite topping up an additional €30 over the past month (in seperate top ups) my credit is gone 🙈 I have been spending an average of €50-€60 a month for prepay! I’d like someone to please look into this for me.
I also have an order for three care showing under my activities with an almost €20 charge. I am looking into switching to a different provider as this is far too expensive.
Please advise what info you need to be able to check this for me.
Thank you

[LauraH]

@Christine2 Hi there, welcome to 3Community. I'd love to take a look at this for you! Did you purchase any add ons or Content Services recently that might explain the charge? When you check your Events in My3 do you see any details in there? Let me know and we'll go from there 👍