how to pay missed direct debit

[Stepryan]

Hi,

   my direct debit was not paid this month as there was not enough money in my account. I got a text directing me to the website to pay the bill. I have looked hard and i cannot see an option where i can pay my bill. I tried ringing the Payment support team and they could not help me as they said that they needed a security code that they said was set on my account. I don't remember ever doing this as I don't think I have ever had to call them. Can someone advise me as to how I can pay this bill if I cannot speak to the payment team.

Thanks,

Stephen.

[Three_Stacey]

Hi @Stepryan and Happy New Year.

When you're logged into your My3 account do you have an 'Amount Due' section on your dashboard? You can use this to make a once off payment via the My3 or the online. Otherwise, you can make a payment by calling 1913 and selecting option 1 to make a payment.

If you have any difficulties please PM us with your name, number, full address and date of birth and we will have a look at your account and help you with the next steps.