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Data roaming not working while abroad

spide0g
Newbie

Data roaming not working while abroad

Hello, happy new year.

 

I’ve been in North America for a few weeks with a data roaming add-on which was working fine. Since yesterday, my mobile data does not work at all. I’m not sure what’s happening. The add-on hasn’t run out.

1 REPLY 1
Three_Niall
3 Community Admin

Hey @Spideog, as you are roaming abroad can you try restarting your device so that you can attempt to reestablish a connection to the network?

 

If you are connected to a network while you are roaming and you are continuing to face difficulties can you try turning off the mobile data and turning it back on to check if this restores your connection also.

 

If this doesn't work I'd love to look into this further for you, pop through to us here on PM along with your full name, mobile number, address and date of birth and I can check the account here for you. 

 

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