Hey @Add_74073 , Welcome to the 3Community 🙂
I'd be happy to check the account here for you, pop through to us here on PM along with your number, full name, address and date of birth and we can check your My3 account for you.
As you're new to the Community you'll need to increase your rank to send PMs. You can increase your rank by commenting on posts, creating new posts, & kudos/liking comments. Once you rank up you'll get a message to notify you & you'll need to log out & back into the Community & you'll be able to PM us directly. Or if you'd prefer you can contact customer care on 1913 or by clicking here to chat with our messaging team.
