Add, Change, or Remove a Direct Debit
Paying by Direct Debit is the most convenient way for you to pay your bill, as the money is automatically taken from your account each month.
Add Direct Debit
If you are not currently paying your bill by Direct Debit, you can easily set one up through your My3 account by clicking here.
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My3 Web
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When you log into My3 via your browser, click on "Set Up Direct Debit", which is available on your landing page.
From here, you will need to select “Use Another Payment Method”.
Under the "Bank Account" tab, input the required information, and click "Save".
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My3 App
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In the My3 app, select "Manage Direct Debit" and then choose “Pay with a Different Payment Method”.
Enter your details under the “Bank Account” tab, and hit "Save".
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You can set also up a direct debit by calling our Customer Care team on 1913.
Note: If you wish to use a joint bank account, you must be authorised to set up direct debits on the account and you must complete a Direct Debit Mandate form, which can be requested by calling 1913.
Watch our helpful tutorial video below, for a visual guide to setting up your direct debit:
Change/Update a Direct Debit
Click here for details on how to change or update an existing direct debit via your My3 Account on web/app.
Cancel Direct Debit
If you no longer want to pay your bill by Direct Debit, click to learn about how to change to a different bill payment method.
Please note that cancelling a Direct Debit does not cancel your account.
Do you need more help? Why not ask the 3Community by clicking here and benefit from the experience of over 100,000 members.
