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Bill Pay Data Roaming Cap

What is the Bill Pay Data Roaming Cap?

 

The spend cap on data roaming offers you control over data roaming charges by capping your data spend on your Three mobile service. 

 

This ensures you can avoid a data roaming bill that is higher than you expect.

 

You can decide if you want to spend more than the value of the spend cap which is set at €61.50 per calendar month including VAT.

 

To apply €50 data roaming cap Text "GETCAP" to 50232
To apply custom data roaming cap Text "GETCAP <AMOUNT>" to 50232
To remove data roaming cap Text "REMCAP" to 50232
To permanently remove cap Text "PERMCAP" to 50232

 

How does the spend cap work?

 

When you use data on your phone, smartphone or mobile broadband (browsing the Internet, email, using mobile Apps) we will keep a count of your spend and when we see that you pass 50% of spend we will send you an SMS notification to let you know. 

 

Your service will not be capped at this stage. When you then reach the €61.50 spend cap (or the customer value Data cap if set) you will receive further notification by SMS that data access will now stop.

 

This notification includes details on how to continue using data services.

 

If you are a Mobile Broadband customer the notifications will be in the connection manager on your mobile broadband software. 

 

When is the cap reset?

 

If you decide not to extend past the spend cap then data is restricted until it resets at the start of your next bill cycle.

 

What if I want to continue using data?

 

If you decide that you want to continue using data you will need to freetext REMCAP to 50232. Please note that you will not receive any further spend caps or notifications on your current bill cycle.

 

Once you enter a new billing cycle, spend caps and notifications will recommence and you will need to text REMCAP to 50232 again to remove these. 

 

If you decide you want to continue using data you will be charged the default rate unless you have a data roaming bundle on your account.

 

Is the spend cap only available in the EU?

 

The data roaming spend caps apply globally so data usage inside and outside the EU will have the facility. 

 

How much is the data spend cap?

 

There is no cost for the spend cap facility and it is automatically applied to your service. You can add or remove the cap without condition or restriction.

 

Can I remove data spend cap?

 

You can choose to remove the spend caps facility by texting PERMCAP to 50232.

 

If you choose to remove the facility you will not receive further notifications or capping. We generally recommend that you keep the spend cap in place to avoid incurring unexpected, uncontrolled/automatic downloads or inadvertent data roaming charges. 

 

At any time you can choose to reinstate the cap free of charge without condition or restriction by texting GETCAP to 50232.

 

You can also opt out of notification messages by texting NOROAMALERT to 50232. You can turn notification messages back on at any time by texting ROAMALERT to 50232.

 

Will the cap take account of my voice and text spend?

 

No the cap only applies to data roaming spend.  You can check your other spend at any time through your online account.

 

Is the spend cap available on Prepay?

 

Yes the spend cap is available to Prepay and Bill Pay customers.  For Prepay Roaming Cap information click here.