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Troubleshooting Roaming Issues

Troubleshooting Roaming Issues

 

If you are experiencing issues with roaming, check that:

  • Data roaming is enabled on your device. You can turn your data roaming on or off in your phone's Settings.
    • To find out how to enable data roaming on your device, check out our Device Support. Simply choose your device to get started. (For example: choose iPhone 12, then go to Internet > How to enable data roaming. Follow the step-by-step guide)
    • Please note: when data roaming is turned on, you may be charged for data use while not using your phone - e.g. if your phone automatically downloads new emails, apps etc. 
  • You are dialling the correct number for that particular country, i.e. you are including the international country code before the number e.g. 0044/+44 for the UK and so on.
  • Your device is compatible for use in that region. For example, if you were roaming in the US, you need a Tri-Band Support device.
  • You have credit on your phone (this applies to prepay customers only). 
  • Your account has been set up to allow you to roam internationally, and you are connected to one of our preferred roaming partners. To check this, chat with a member of our customer care team. 

 

For more info on roaming, including roaming rates and FAQs, visit three.ie/roaming.