Getting ready for U-Know! The U-Know Knowledge Management system has now been deployed.
You must start using the U-Know KM by Friday 16th Oct. You can check for recent updates and important FAQs about the deployment here.
You can give feedback / log issues with the deployment team here.
If you are experiencing issues with roaming, check the troubleshooting steps below:
Is Data Roaming enabled on your device? You can turn your data roaming on or off in your phone's Settings.
To find out how to enable data roaming on your device, check out our Device Support by clicking here. Simply choose your device to get started. (For example: choose iPhone 12, then go to Internet > How to enable data roaming. Follow the step-by-step guide)
Please note: when data roaming is turned on, you may be charged for data use while not using your phone, e.g., if your phone automatically downloads new emails, apps etc.
You are dialling the correct number for that particular country, i.e. you are including the international country code before the number e.g. 0044/+44 for the UK and so on.
Is your device compatible for use in that region? For example, if you were roaming in the US, you need a 4G or 5G compatible device.
Do you have credit on your phone? (This applies to Prepay customers only.)
