Can't Access mythree account
Had to change my mythree account in last few days to some new version of it.
Was basically just logging in to see my usage but also trying to find out when I'm due an upgrade. Got logged in, but get this message:
Hello people from Three,
I am trying to log into my 3 account and I am having a lot of hassle. I manage to log in but once I log in, if I click where it says My3 (on the top right hand side corner of the screen, as one of the options that appear when you click on the little triangle besides the icon with the shape of a person), the following message appears:
Hi, I have the same issue for months!
Is there any solution Three? What are you doing? I've been in contact I don't know how many times by phone and chat - all unuseful so far. You keep saying "try it in a couple of days", really?
I really need to login to my account and it looks like my email exist (so I can't create a new one) but I don't have any account or service with you.. That's strange because you keep charging me for your NO-services with you.
I'm very disappointed with you guys.
Someone can contact me to solve my problem, please?
@fbrugat Good morning, let me take a look at this for you. So when you try to register you're being told your email already exists, is that right? And if you click on the 'Forgotten Password' link what happens then? Also, is this happening on the website and the app? Let me know 👍
thanks for the help. So basically, when I try to login it says "No active customer or subscriptions were found" - please find attached screenshot.
I tried everything, I reset my password - with the new password exactly the same, I try to register again and then it says that my email already exist.
I simply contacted 3 by telephone once everything had calmed down viru wise, explained the situation and they deleted my account and I re-registered....sorted !. Suggest you do the same.