Hi there - I have had 3 calls from genuine people saying they missed a call from me. I didn't call any of them. I also got a text saying "your number is being used for a scam btw" so I'm guessing either the phone has been hacked or the number has been cloned. How do I report this to Three and what are the next steps? PS the phone isn't acting glitchy or anything, so I'm thinking maybe a cloned number. Can someone from Three come back to me? Many thanks🙏
This is called spoofing. This is when the originating number is masked to look like a genuine number.
Unfortunately, if your number has been used in call spoofing the only thing we can do is to send the number to the relevant team but I can assure you that your account is safe.
Many thanks @Three_Stacey I've never heard that one before! I appreciate you passing it on, although I am getting at least 2 or 3 phonecalls each day now from what look like genuine numbers and I'm not so keen on answering them. As I run my own business this will prove problematic. Do these things usually taper off in your experience?
Hi there, if it helps, this kind of died off after a while, but does go on for 2-3 weeks. On the upside I did have one particularly hilarious crossed wires conversation with one person so that was a giggle anyway 🙈
