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Hi,can't download sky on demand using mobile hotspot,

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Scout

Hi,can't download sky on demand using mobile hotspot,

 
6 REPLIES 6
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3 Moderator

Re: Hi,can't download sky on demand using mobile hotspo

@Jgrey77 Hi there 👋 let's take a look at this for you. Tell me exactly what steps your taking to connect and what happens on each step. We'll go from there 😃

 

 

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Leader

Re: Hi,can't download sky on demand using mobile hotspo

It could be your sky subscription?
Try to download something from the catchup section.
Do you have sky+ box or new SkyQ?
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Scout

Re: Hi,can't download sky on demand using mobile hotspo

hi three-laur and billbond4,

i use my samsung j5 phone mobile hotspot to connect to samsung smart tv and sky q box.

The apps on tv (netflix,prime video) load and stream no problem. The difficulty is with sky On Demand ,Catch Up tv etc. (which my subscription covers).

On Demand download is slow progress,a few % at a time ,then freezes. I go to manage recordings in settings to pause queue for a minute then resume queue,this operation resumes download for another little bit.

Appreciate any help.

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Leader

Re: Hi,can't download sky on demand using mobile hotspo

Are you using Sky HD+ box or Sky Q?
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Leader

Re: Hi,can't download sky on demand using mobile hotspo

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Leader

Re: Hi,can't download sky on demand using mobile hotspo

Check that the adult content filter is removed on your account and 

Try changing the DNS servers to 1.1.1.1 and 1.0.0.1 on your router