More expensive for existing customers?

[Kellyb123]

Why is it more expensive to upgrade a phone for long term bill pay customers than new customers? Surely it should be cheaper if anything. By that logic it's better to switch to a new network and get their new customer deal

[LauraH]

@Kellyb123 Hello there, welcome to 3Community. Our offers and promotions can vary from time to time and from phone to phone. Tell me, is there a particular phone that you're looking at? Have you had a chat with our Messaging team yet about the upgrade? They're really good at going through the options available to you