My3 Questions Board for Bill Pay
Here's the place to post your questions and share your solutions for My3 with other members.
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@GBN thanks for that, appreciate it. Some of our plans have 14GB data roaming allowance included. while it's called an add-on, you're not charged for it 👍
@Thminator and @GBN , I'd like to find out why you got this text as it's not a usual thing. Can you both send me a PM with your account details and your numbers? With these, I'll be able to investigate 😊
I just went through the upgrade process of My3 and now webtext is gone. After the upgrade completed, I kogged out and in again, clicked on My3 -> Quicklinks -> Send a webtext and was aked to enter a security code that was send to my phone. But instead of being forwarded to webtext I am redirected to "https://www.three.ie/idm/login/errorRedirect.jsp". I tried the usual like clearing cache, cookies etc. Even using different browsers doesn't work.
The week before last, I attempted to register for MyAccount, but in all the confusion, I entered the wrong email address. Therefore, I have not obviously received a link to complete the registration.
I attempted over the phone (could not get through) and on chat to ffix this, and on chat I was told it would take 7 days. It is now 7 days. Interestingly, I was able to register here to post this private message with my correct address, but I guess that is seperate to MyAccount. Could you have a look and help me solve this. I am anxious to sort this ASAP as I overused my data last month and I want to see what changes I can make to stop this happening again, given I am doing more video calls now.
I recently received a text saying that I had reached "90% of [your] defined credit limit 35". I had recently purchased a sim-only Unlimited Broadband Plan, so had not expected to be running into cap issues. I have attempted to register on My3 so that I can view my plan/cap etc. but when I click the "verify email button" on the Confirm Registration email, I am taken to a page that says "No verification code data found" (or sometimes a message about an invalid user). I can log in using the email/password combination that I created during set-up, but I am taken to an error page that says "
Hi. The same thing is happening to me. After clicking on the email to verify my account, I am given the message of , "No verification code data found." So basically I cannot access my My3 account and when I try and log in I am told, "Incorrect Username or Password. Account will be locked after 5 incorrect attempts"
Please can you help me to fix this please. Thank you.
@FindingAnswers Hi there, when you are logging in are you using your number or email address? Have you tried clicking on the forgotten password option?
The reason why I can't log in is because my account has not been verified. The reason why it hasn't been verified is because of what happens when I click on the link to verify my account from the email that was sent to me. So without being able to verify my account, I will not be able to log into my My3 account. So I need help to get past that message that I receive when I try to verify my account.
Thank you and kind regards,