My3 Questions Board for Bill Pay

[Three_Deborah]

Hello Community,

Here's the place to post your questions and share your solutions for My3 with other members. 

Are you new to the Community? Why don't you have a look at our blog on how to get started? 

Remember that your Mods are here to help you and sometimes you'll need to send us a PM with your details ( full name, number, address and date of birth) Meet the Mods  

Thanks

[Charlie]

Hi guys,

No.1 The new App is a disaster. Whoever thought it a good idea to change is a muppet!

My latest bill was double my usual bills with the same usage.

Can't get details in app, can't get through on phone, cant get details on chat.

Absolute joke.

[Three_Deborah]

@Charlie and @Naoife Have you sent us a PM with your details? I've had a look there and can't seem to find you there. @ELENA thanks for your PMs @Three_Laur is looking into your query 👍 @billbond4 thanks a million for your suggestion there, I've seen your advice has helped others here 😊

[Tania]

Hi I have the same issue, when I login it says “something went wrong” can’t check my bill can this be emailed or posted to me? How can I check my bill other than the website/app?

[billbond4]

Try to login to the website/app without using autfill

[Corrán_Tuathail]

If you've got a Gmail address, you can use two useful tricks to give you an infinite number of unique usernames:

https://www.gizmodo.com/how-to-use-the-infinite-number-of-email-addresses-gmail-1609458192

[Marwex]

Hi , I am new to Three , I am trying to access MY3 and when I log in I keep getting this message 'No Active Customer or Subscriptions were Found'

All help appreciated.

Thanks

[Franscan]

Absolutley, this is definitley a backward step. I was speaking to several agents on 3 chat yesterday and they all said they could help with this issue but 2 hung up on me and the last suggestion was to register with several emails? I think this is madness. 

[Franscan]

Well what was the result? Did you manage to help this person?

[Franscan]

Hi, what was the outcome please?