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My3 Questions Board for Bill Pay

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3 Community Manager

Re: My3 not working

@Marwex Hello, I've replied to your other post and moved it into the right board. Have a look there 😊

 

 

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Scout

Re: My3 app and multiple accounts

This is ridiculous, the app description has a screenshot of multiple accounts logged in
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Scout

Re: Bill doubled and no details in new App

Hi, I’m having the same issue. My bill is 3 times more than it’s ever been in 24months and I haven’t used my phone any differently. I can’t view my bill on the app. Did this issue ever get resolved for you?
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3 Community Manager

Re: Bill doubled and no details in new App

@AnnO  Hi there 👋 let's take a look at this for you. Tell me, what happens when you log into My3? Can you login successfully or are you getting an error message? Let me know 👍

 

 

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Scout

Re: Bill doubled and no details in new App

I can log in and see what this months remaining flex units are but I can’t do anything else..
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3 Community Manager

Re: Bill doubled and no details in new App

@AnnO  thanks for coming back to me, pop me a PM with your phone number, full name, address and date of birth so I can take a look at how your account is set up 👍