3Broadband and Sky-on-Demand board
Hi all and thanks for bringing this to the attention of 3Community. Please continue to post comments here, as we are closely monitoring this board and taking note of all the examples you are providing us
* edited 09/04/2021
Latest Update: 13/04/2021
Hi all, our tech team are focusing on a workaround for 3Broadband customers who are also Sky customers. We are testing a few options and I will let you know here.
Latest Update: 20/04/2021
Latest Update: 29/04/2021
A fix was rolled out by Sky last night and our members are reporting a return to their services. Thanks again to all Community members for reporting this to us 🤗
I too have this exact issue for some time now also. I'm with Three LTE/4G via a mikrotik LHG receiver into a netgear nighthawk X6 R8000 router - tried wifi and wired into the sky q box. Sky engineer called out. Said its my broadband thats causing it. Sky subscription is fine. Broadband speed is fine. Sky swapped out skyQ box to brand new box - same issue. I shared out my mobile data (gomo) as a wifi hotspot and downloads were successful. So whats the deal with Three that could be causing this? This seems to be affecting a large proportion of three ireland customers with sky on demand content. Anyone from three here taking notice?
i have already ready raised it with 3 and was supposed to get 2 call backs from sky, but got neither, one sky adviser did say they were aware of the issue, but never called back 48hrs later as promised. Skys customer service is completely useless, you just go around in circles, they know its an issue but just pass it onto 3 even when you explain its been working fine for over 2 years, its not there problem.
@Mfg can you send me your details via PM please? Anything posted here is visible to the public and because of that I've edited your previous post 👍