@Georgie_Boy I've moved your post over here to the Broadband section so other members can find it easily. I've taken a look and all appears as it should on that mast. Tell me, when did you start noticing the changes in your speeds? Was it recently or has this been the case since you signed up to our Broadband services? Let me know and we'll go from there.
@Georgie_Boy Have you taken a look at our great All about: Broadband Coverage blog yet? There are some great tips and tricks there. There's also a list of questions at the end, pop me the answers to those along with your broadband number, full name, address and date of birth by PM so I can access your account 👍
@Georgie_Boy , I've been notified that one of your queries went to our automated mailbox. Can you reach out to me directly, by clicking on "send me a PM" that's in my signature here?
Just a thought, while we don't support external aerials, I'm wondering has it moved out of place?
@Georgie_Boy Send us those details requested above (broadband number, full name, address and date of birth) by PM so we can take a look at your exact location and the mast you're connecting to. It may not be the one that's in your line of sight so I'd like to check that if you don't mind? I'll keep an eye out for your PM.