Here at Three, we know how important your phone is to you, and that includes your call coverage and mobile data signal! We are continually improving our network capabilities and striving to provide you with the best coverage possible. From time to time, you may experience difficulty with your coverage. This could be due to several factors, including external ones which are outside of our control. Whichever the case may be, your 3Community is here to help! If you are experiencing any difficulties with your signal or coverage, take a look at the checklist below:
Calls/text and mobile data
- This is an oldie but a goodie – restart your phone!
- Another tip is to reset your network settings as this will also delete your saved Wi-Fi passwords. (Android/iPhone). Our device guides will steer you in the right direction for this.
- Your SIM needs to be updated every few years. Why don’t you order a new one and activate a SIM replacement? Read our blog about SIM replacements by clicking here.
- Are you still having coverage difficulties? Try your SIM in another Three phone or in an unlocked phone. If it works in another phone, your phone might be faulty and in need of repair (read our blog about repairs, by clicking here) or you might need to update your software.
Mobile data only
- Clear the browsing history on your phone via your browser settings.
- You may not have 4G in your area, so please switch to 3G only. Our device guides should also be able to help you with this!
- Looking to check your Speeds? You can check your download and upload speeds by going to Speedtest by Ookla
Need more help?
If the above steps haven’t helped, there is a possibility there is maintenance being carried out in your area, or that there is a fault on the mast that we need to investigate. (Click here to read our Planned Works blog for more information about maintenance.) Please get in touch to let us know that you have tried the above, and post the answers to the below questions by creating a 3Community topic:
- Are your friends and neighbours experiencing this issue too?
- Do you experience the same coverage issue everywhere you go?
- When did you start noticing this issue?
- Do you get a particular error message when making a call, sending a text, or connecting to mobile data?
- How many bars of coverage do you see, and what letter is beside them? i.e., 3G, 3G+, H, H+, 4G or 4G+
- Is your mobile data worse in the evenings or is it the same all day?
- What phone are you using, and what version of software is on it?
- Tell us your general area so we can check the masts there.
Pop the answers to the above questions in a new topic on our phone section by clicking here. This way, your post is public for all to see, and other members in the same area can contribute if they have also noticed issues. With the help of 3Community, the more examples and information we have to pass onto our technology team will be a huge advantage in identifying the root cause of any faults in the area!
