My3 app unavailable on UK Apple App Store

[wozniakpawel]

I’ve just moved to Ireland and activated a Three Ireland SIM card. Everything is working fine so far, except one thing - I can’t download the My3 app on my iPhone because my Apple ID is still registered in the UK App Store.

It seems the My3 app is geofenced and only available in the Irish App Store. This is quite frustrating, especially for newcomers who might not want to (or can’t) switch their entire Apple ID region just to access one app.

Would it be possible to make the Irish My3 app available in the UK App Store as well? Three UK and Three Ireland are technically separate, but allowing access to this app from more regions would really help users who’ve just moved or travel frequently.

[Three_Niall]

@wozniakpawel Currently the My3 app for Three Ireland customers is only available to download in the App store when you are in the Republic of Ireland and similarly if you were a Three UK customer you wouldn't be able to download that version of My3 from the app store in Ireland. However you would be able to download the app in Ireland and use this abroad. 

Since you are unable to download the app while abroad you would still have access to My3 by logging in via a Web Browser on your phone. 

[wozniakpawel]

@Three_Niall My bad! I did not receive a notification that you actually replied to me. Appreciate the response, I really do.

Your website is broken. In multiple ways. I cannot use Apple Pay. Not sure if that's because my billing address is not in Ireland or something else - I have not followed up. Sarah told me to reach out to Apple directly to get this sorted, but I strongly believe this one is on you guys, as I have no issues with Apple Pay on most of the other websites.

If I use PayPal though and get through the payment stage, I end up topping up the wrong number. For reference, I have two Three accounts, two phone numbers under one login. Regardless of which one I choose, the top-up always ends up on just one of them. The website's not working properly. It would help tremendously have I had access to your app (without having to cancel all my Apple subscriptions in the UK just to get it), or if you fixed the website payment system (without telling me its my own problem and I should talk to Apple directly), or if you fixed the top-up system (so that the payment after it is complete goes towards the account I selected and intended to top up, not the other number! I have even sent a video showing the issue to Sarah). 

Honestly, if Three cared to do just one of the things I asked for, it would make my life so much easier. There are many ways to fix it, but in the current state, I have to call your support every single time, explain them the situation from the beginning, and get a credit refund. I don't care about the money (yep, I effectively get double my money - once for the original top-up, and again for the credit), I just wish you fixed the issue so that any other people don't ever have to deal with this ridiculousness ever again. And I've tried really hard to get it fixed for months. I am happy this is all on a public forum so that people can draw their own conclusions.

[Three_Niall]

Hey @wozniakpawel if you are topping up via a web browser on an Apple Device you will be able to do this top up via Apple Pay. If you have concerns about topping up the incorrect account you can also top up at the top up link below where you can manually enter the number and select the Apple Pay option.

Three.ie Top Up

I can understand that you would prefer to keep this on a Public forum and we're happy to support however for security purposes we would never discuss account details on a public post so I will attempt to give you the best advice possible but I can't be account specific. 😊