Roaming - list of countries where 4G/5G Roaming is available

[pizzahead77]

Now that the nice list of countries is available for roaming, it would be even nicer if it listed whether 4G or 5G roaming was available while roaming. 

[panosk]

Hey @Three_Stacey, I was able to connect a while back, but I've been travelling a lot lately. I can never see 5G option when searching for networks, that's why a list of available countries would be useful. Haven't been able to see 5G network in Italy, Germany, Greece or Austria. I have a Pixel 4a5G if that plays a role. Thanks!

[Three_Stacey]

Thanks for getting back to me @panosk. So recently you have not been able to connect to 5G at all while in Ireland?

Next, I'd like to take a look at your account to make sure that everything is set up correctly in the background. Please pop us a PM with your name, number, full address and date of birth.

[panosk]

@Three_Stacey I am not sure how I can PM you specifically (if possible) but I contacted 3 support and told me that I cannot use 5G while roaming in the EU and pointed me to this document: https://www.three.ie/pdf/5G_Access_for_Bill_Pay_and_Prepay.pdf

I am confused to be honest 😅

[Three_Niall]

Hey @panosk,  thanks for popping back to us here. I'll be happy to clarify this for you, currently, we can't guarantee 5G coverage while roaming however I can assure you that our network team are working on this and 4G data coverage is still available while roaming

[panosk]

Ok, thanks for clarifying Niall. In that case, I'll wait to see when said list of 5G coverage while roaming will be available. Cheers!

[Rhys]

Hi guys, is there any update on this idea?

[Three_Stacey]

Not yet @Rhys but I'll keep pushing and hopefully I'll have an update soon.