Smartwatch Mobile Connection Support

[Geo_dude]

Hi, with the recent launch of eSim, it would be great to have Apple/Android smartwatch mobile connection support.

[Three_Stacey]

@Nashwan_93787 I'd be happy to help you with this. I'll just need you to pop me a PM with your name, number, full address and date of birth. Can you also give me details of the steps you've taken and if possible a screenshot of any errors you've received? 

[Nashwan_93787]

Hi Stacey, I have followed the steps in this order, applied and activated the add on, then on the watch setup cellular data, then the error pops up, and I don’t see a way to PM you the details, will share the screenshot here of the error.

 

[Nashwan_93787]

I have been trying for the last few days, my sequence of steps would be something  like this:

1: applying the add on smartwatch share.

2:pairing the watch with iPhone

3: setting up the cellular while prompted during the setup or once in the settings app on the watch through the iPhone

4: each time I try to activate this aforementioned error pops up

i have tried all of them also in the order as guided by the support staff, over the chat, through the app

while doing that each time after getting up to the cellular setup option, doesn’t let me log into my account instead pops up this error.

[Three_Stacey]

Thanks for the details, next, i'm going to need to take a look at your account. To do that I'll need to confirm your details with you. If you click on my username, you'll be brought to my 3Community profile there you will see the option to contact me. 

Please send me your name, number, full address and date of birth. I'll also need you to please confirm the model of the phone and watch. Also please confirm that they are both using the most recent iOS. Can you also confirm for me if you are currently able to make calls from your watch using Bluetooth, 

[Three_Stacey]

Thank you very much for the details Nashwan and the details you've given me on the steps you've tried this will be very helpful in the investigation. I've escalated this to our technical and networks team and as soon as I've got an update I'll respond to you here. 

[Add_74658]

@Three_Stacey 

I am also receiving the same error message on my Apple Watch for the last 2 days.

Reached out to Tech Support and no fix provided as of yet.

Appreciate if you could assist.

Thanks.

 

[Three_Stacey]

Hi there @Add_74658 thank you for reaching out to us here on 3Community. I'd love to look into this for you, I'll just need to double-check some details with you first. Please pop me a PM and confirm the exact steps you're taking and let me know at which point in the journey does the error appear for example before or after you put in your My3 login details. Can you also let me know your name, number, full address and date of birth as I'll need to take a look at your account on my end?