Hey @Deborah_29468 , thanks for contacting us here and I'd love some more info on this to help with your query, firstly is this related to broadband or your phone plan and when you advise theres poor reception can you give me an example please?
Thanks @Deborah_29468 , I have checked this here for you and we are aware of an unplanned outage on one of the local masts and the team will be working to have this restored as soon as possible.
