Decline in reliability of signal

[richandione]

We have 3 broadband on Bill pay and iPhone on prepay and a Huawei router. Over the past two months coverage has deteriorated so much we are thinking of changing provider. Are others experiencing similar issues with Three?

[LauraH]

@richandione Hi there! This isn't what we like to hear! Tell me, have you taken a look at our Planned works schedule.  to see if the area you're in is mentioned there? Check it out and let me know 👍

[richandione]

Checked and there’s nothing in the work schedule. The masts are on the Booley hills behind and above us near Templeorum. Until recently it’s been generally reliable. Tried to attach location Screenshot but send failed so have deleted it

Rich Braun

[LauraH]

@richandione Thanks for getting back to me and for checking that! Ok, next step is to pop me a PM with your broadband and phone numbers along with your full name, address (including Eircode) and date of birth. Is it ok with you if I check the masts you're connecting to? I may also need to send your details to our tech team 👍

[richandione]

Thanks.
Broadband phone number is, I think, 083******* although it come through Huawei modem.
Mobile number is 083*******
A/c number on My3 shows up as ************* although not sure if that is just pay and go.
Address is
************
******
*******
**************
************

it might give *********** as postal address but location is in **********

DoB **/**/****

Regards
Rich 

*Personal details edited by Mod

[richandione]

Sent details. Awaiting outcome

[Arad12]

@richandione I saw the site viewer map of the place you said the area looks like its near the mountains looking from google maps.

I need to ask how far are you from the closest cell tower cause signal  depends on many things such as materials in wall,distance between you and closest cell tower,your phone and area.