Existing 4G mobile broadband customer can't go to 5G!

[Add_17308]

I would LOVE to give Three more money!

I'm a billpay 4G mobile broadband customer who is lucky enough to be in a 5G area.  Yup, I'm in a contract, but I'd LOVE to upgrade my 4G to 5G and give more money to Three.  How can I do it?

I'm sorry I'm a customer- because if I wasn't, this would be no problem.  But it's a problem because I AM a customer.

Go figure.

[Three_Stacey]

@Add_17308 Hi there 😊, With the rollout of our 5G service dedicated 5G broadband plans needed to be created. As you're currently in a contract on our 4G broadband switching to a 5G plan is not possible. Closer to your contract end date why not contact our care team to go over your 5G options. 

[Add_17308]

No thank you. Your contract is preventing me from wanting to give Three more money! I'll pay more for 5G!

[Three_Stacey]

@Add_17308  I completely get your frustration, but upgrading to 5G while in contract on a 4G plan is not possible. It's a great idea why not pop it up on our Ideas Board.