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My3 emails blocked - reverse DNS

Anonymous
Not applicable

My3 emails blocked - reverse DNS

Some hosted email servers (e.g. Gandi) are blocking three.ie because there is no reverse DNS on the IP address 62.40.38.69.

$ host 62.40.38.69
Host 69.38.40.62.in-addr.arpa. not found: 3(NXDOMAIN)

This error stops you registering through these strictly controlled SMTP servers.

Can my3 fix this?

1 REPLY 1
Three_Stacey
3 Community Admin

@Anon_43532 I'd be happy to look into this for you. Before I reach out to our technical team are you using a VPN or trying to register while abroad? Also, can you send me screenshots with timestamps of the step you are taking?